We want you to be completely satisfied with your purchase from our webshop. If for any reason you are not satisfied, we offer a hassle-free return policy to make the process as smooth as possible.

Returns

You may return eligible items within 30 days of the purchase date for a full refund, exchange, or store credit. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any item that is damaged, worn, or altered may not be eligible for a return.

How to Initiate a Return?

To initiate a return, please follow these steps:

Contact our customer support team within 30 days of receiving your order to request a return authorization. You can reach us via email, phone, or through our online contact form.

Provide the order number, the item(s) you wish to return, and the reason for the return.

Once your return is authorized, you will receive further instructions on how to proceed.

Return Shipping

If the return is due to our error, such as a defective or incorrect item, we will cover the return shipping costs. However, if the return is not due to our error, you will be responsible for the return shipping costs. We recommend using a trackable shipping service and keeping the shipping receipt for your records.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If your return is approved, a refund will be issued to the original payment method within 3 business days. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.

Exchanges

If you would like to exchange an item for another different item, please indicate your preference when initiating the return. Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item.

Non-Returnable Items

If certain items are non-returnable for hygiene or safety reasons, these items will be clearly marked on the product page, and the non-returnable status will also be indicated on your order confirmation.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team. We are here to assist you and ensure your shopping experience is a positive one.

Email: info@vitaminbottle.hu

Tel.: +44 745 6386535

Address: Office 5, The Round House

Dormans Park Road, West Sussex, 

East Grinstead RH19 2EN UK